Delivery & Returns
Delivery times on our bikes is usually 5 - 7 days. The delivery time may be shorter if we have the particular bike you want pre-built, or may be longer, in particular for custom builds. If we expect the delivery time to exceed the standard 5 - 7 days then we'll contact you to let you know and to discuss options. If you'd like a more accurate delivery estimate then please feel free to call us on 01508 521000
Once you've received your bike, you have 30 days during which you may return it, so long as the bike is unused and in the same condition that it was delivered. Please note that we do not offer returns on custom built bikes (custom painted frames or custom built bikes must currently be ordered in store or over the phone). Any free gifts that accompanied the bike must also be returned.
If you decide to return your bike we will refund the cost in full.
Please contact us if you wish to return your bike and we will arrange for pick-up through a trusted courier. You are eligible for the cost of the return. We will confirm this cost with you before proceeding.
If there's a problem
It's highly unlikely that any bike will leave our shop with a fault, however if you find a problem with your bike them please call us on 01508 521000 to discuss the problem. In the event of a fault caused by either ourselves or the courier, we will refund the full cost of the bike, and will arrange the return of the bike at our own expense.